1. Overview
This Refund Policy explains the terms that apply to purchases of online personal training programs, fitness coaching, plant-forward wellness education, digital products, subscriptions, and related services offered by T2V Health and Fitness Coaching, operated by T2V LLC ("T2V," "we," "our," or "us").
By purchasing or using our services, you acknowledge that you have read and agreed to this Refund Policy. This policy should be read together with any additional terms presented at checkout, in a service agreement, or in a specific program description.
2. General Refund Policy
Unless a specific offer, service agreement, or checkout page states otherwise, payments for T2V services are generally non-refundable once the service, program, digital product, or subscription has been purchased or access has been provided.
Because our services may include customized coaching, reserved coaching time, digital materials, workout programs, nutrition or wellness education, platform access, and other resources that may be delivered immediately, we may be unable to provide a refund after purchase.
Nothing in this policy limits any refund, cancellation, or other rights that cannot legally be waived under applicable law.
3. Coaching Programs and Online Personal Training
Refund eligibility for coaching programs and online personal training services depends on the terms presented when you purchase the program.
Unless otherwise stated in writing:
- Payments for completed coaching sessions, delivered services, customized plans, completed check-ins, or materials already provided are non-refundable.
- If you cancel before the start of a program, we may, at our discretion, issue a full or partial refund after deducting any non-refundable fees, processing fees, or services already provided.
- If you cancel after a program has started, refunds are generally not available for unused time, missed sessions, unused check-ins, or unused portions of the program.
- We may offer a credit, transfer, pause, or partial refund instead of a monetary refund at our discretion.
- Any refund or credit may be subject to the specific terms of the applicable program or service agreement.
4. Subscriptions and Recurring Payments
If you purchase a subscription or recurring coaching plan:
- You may cancel future recurring charges by following the cancellation instructions provided at checkout, through your account, or by contacting us at 186ConVegan@T2V.world.
- Cancellation generally takes effect at the end of the current paid billing period unless otherwise stated in your agreement.
- Canceling a subscription does not automatically entitle you to a refund for the current billing period.
- You remain responsible for charges incurred before cancellation is processed.
- If you believe a recurring charge was made after a timely cancellation request, contact us promptly so we can review the matter.
5. Digital Products and Downloadable Materials
Payments for digital products, downloadable materials, online courses, workout plans, guides, templates, or other digital content are generally non-refundable once access has been provided or the content has been downloaded.
If a digital product is materially defective, inaccessible due to a technical issue caused by T2V, or materially different from its description, contact us within 14 days of purchase at 186ConVegan@T2V.world. We may, at our discretion, provide a replacement, restore access, issue a credit, or provide a refund where appropriate.
6. Appointments, Sessions, and Missed Services
If your service includes scheduled appointments, coaching sessions, consultations, or check-ins:
- Please provide at least 24 hours' notice if you need to cancel or reschedule.
- Late cancellations, missed appointments, or failure to attend may be treated as completed services and may not be eligible for a refund or rescheduling.
- If T2V must cancel or reschedule a session, we will make reasonable efforts to provide a replacement appointment, service credit, or refund for the affected service, as appropriate.
- Specific cancellation requirements may vary by program or service agreement.
7. Promotional Offers and Free Trials
Promotional offers, discounts, introductory pricing, bonuses, and free trials may have additional terms.
Unless otherwise stated:
- Promotional pricing applies only during the stated promotional period.
- A free trial may automatically convert to a paid subscription if you do not cancel before the trial ends.
- Promotional purchases are subject to the refund terms disclosed at the time of purchase.
- Bonuses or supplemental materials may not have separate monetary value and may not be refundable independently.
8. Duplicate or Unauthorized Charges
If you believe you were charged more than once for the same purchase or that a charge was unauthorized, contact us as soon as possible at 186ConVegan@T2V.world.
We may request information needed to verify the transaction, such as the transaction date, amount, payment method, order details, or billing information. We will review verified duplicate or unauthorized charges and take appropriate action, which may include issuing a refund or coordinating with the payment processor.
You should also promptly notify your bank or payment provider regarding suspected unauthorized transactions.
9. How to Request a Refund
To request a refund, cancellation, credit, or review of a charge, email 186ConVegan@T2V.world and include:
Submitting a request does not guarantee that a refund will be approved. We may request additional information to verify the purchase and evaluate the request under this policy.
- Your full name.
- The email address associated with your purchase or account.
- The name of the program, product, or service.
- The purchase date and transaction amount.
- The reason for your request.
- Any relevant supporting information.
10. Refund Review and Processing
We will review refund requests on a case-by-case basis when discretion is permitted under this policy or applicable law.
If a refund is approved:
- Refunds will generally be issued to the original payment method.
- Processing times may vary depending on your bank, card issuer, payment processor, or other financial institution.
- T2V is not responsible for delays caused by third-party payment providers.
- Any applicable processing fees, transaction fees, or amounts attributable to services already provided may be deducted where permitted by law and disclosed at the time of purchase.
11. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, please contact us at 186ConVegan@T2V.world so that we can attempt to resolve the issue.
Unauthorized or improper chargebacks may result in suspension or termination of access to T2V services, programs, platforms, or accounts. This does not limit your rights to dispute a genuinely unauthorized or erroneous charge through your payment provider.
12. Service Issues and Technical Problems
If you experience a technical problem that prevents you from accessing a purchased service or digital product, contact us promptly at 186ConVegan@T2V.world.
We may attempt to troubleshoot the issue, restore access, provide an alternative method of delivery, extend access, issue a credit, or provide another appropriate remedy. Refunds for technical issues will be evaluated based on the nature and duration of the problem and whether the issue was caused by T2V or a third-party platform.
T2V is not responsible for interruptions caused by your device, internet connection, third-party platforms, payment providers, or circumstances outside our reasonable control.
13. No Guarantee of Results
T2V provides health, fitness, wellness, and educational services. Individual results vary, and we do not guarantee specific weight-loss, fitness, health, performance, or other outcomes.
Failure to achieve a particular result does not, by itself, qualify you for a refund. You are responsible for following program instructions, communicating relevant limitations, and consulting an appropriate healthcare professional regarding medical concerns.
14. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, pricing, payment practices, legal requirements, or business operations.
The updated version will be posted on our website with a revised effective date. Changes generally apply to purchases made after the updated policy becomes effective unless otherwise required by law.
15. Contact Information
For questions, refund requests, cancellation requests, or concerns regarding this Refund Policy, please contact us.
